Where can I use my Gift Card?

Gift Cards may be used at Jacqui E stores in New Zealand and online at jacquie.jgl.co.nz

What Gift Card options are available.

eGift Cards can be purchased online at giftcards.jacquie.co.nz or physical Gift Cards can be purchased at any New Zealand Jacqui E store.

What is an eGift Card?

An eGift Card is a Gift Card that is delivered via email. eGift Cards are delivered within minutes to the nominated email and can be redeemed online or in store. To redeem in store simply print the eGift Card or scan directly from a mobile device. Note: eGift Cards will be activated 24 hours after purchase.

What if I did not receive my eGift Card?

eGift Card orders are ordinarily delivered within 5 minutes of an order. However, email carriers and other issues can delay your order. If you don’t receive your eGift Card within 4 hours of purchase, please contact 0800 539 327.

Do Gift Cards expire?

Gift cards issued in New Zealand after the 1st October 2025 expire 3 years after the issue date or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use. Gift Cards sold prior to the 31st September 2025 are valid for 12 months from the issue.

What Gift Card values can I purchase online?

A Gift Card ordered online can be loaded with any value between $20 and $250.

Can I purchase Gift Cards and items in the same transaction?

No, you will need to make two separate transactions for Gift Cards and other items.

Can I add a message to the Gift Card I bought online?

Yes, you can create a custom message of up to 400 characters including spaces during checkout.

Can I order multiple eGift Card in the one transaction?

Yes, you can order multiple eGift Cards in the one transaction.

How do I check the balance of my Gift Card?

You can check your balance at giftcards.jacquie.co.nz/checkbalance or at any Jacqui E store in New Zealand.

How do I get a list of transactions made with my Gift Card?

You can check your balance and transaction history online at giftcards.jacquie.co.nz/checkbalance.

What if my Gift Card is lost or stolen?

Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.

Can I exchange my Gift Card?

Unfortunately you are unable to exchange Gift Cards as they are treated like cash.

Can I return or refund a Gift Card?

Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.

Can I cancel my Gift Card order if I order online?

Unfortunately, once an order is submitted online it is unable to be cancelled.

Can more value be added to a Gift Card?

No, once a Gift Card has been purchased the value on it is unable to be increased.

Can I order Gift Cards from outside New Zealand?

We do accept orders for digital Gift Cards globally through our website.

Can I purchase items using a foreign currency Gift Card?

No. Gift Cards that are in issued in New Zealand Dollars can only be used at Jacqui E stores in New Zealand and online at jacquie.jgl.co.nz

Can I purchase Gift Cards online on behalf of a company?

Please register for purchasing on our Corporate Gift Card website at https://corporate.myergiftcards.com.au for any enquires please contact our corporate sales team corporatesales@myer.com.au

What payment types are accepted online to purchase Gift Cards?

Payments can be made using Visa, Mastercard and PayPal.

Is there anything I can't use my Gift Card for?

Yes, you are unable to use your Gift Card to purchase gift cards.

Is it secure to enter my credit card details when ordering Gift Cards online?

Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.

I am having difficulty placing an order online

Please note that you will need to have third party cookies enabled in your internet browser to complete an order. This can be updated in the ‘tools’ tab of your internet browser, normally under the internet settings/privacy options. If you are still having difficulties placing an order please contact us on 0800 539 327.